Question 1

How long will it take to get my order?

Accepted Answer

Once your order is placed, it will typically take 3-5 business days to process and pack your order. Once your order is prepped for shipping, it will be mailed out via USPS First Class, USPS Priority, or UPS Ground depending on the size and weight.

Question 2

What if my order is lost or damaged in the mail?

Accepted Answer

If you receive an item that was damaged while in transit, please get in touch with me and send a photo of the packaging and damaged product so that we can work out the best options to have your item replaced.

If it seems your order is lost in the mail, there are a couple options to try:
-Open a case with USPS using the shipping information provided when your order is shipped. 
-Check with your local post office to see if it is being held at a nearby location of facility
-If a package says delivered but has not arrived, give it another day or two before contacting USPS. There are sometimes delays, especially during the holiday season.
-Check a Neighbors house to see if it was delivered to the wrong address.

If your package still fails to turn up and is truly MIA, please reach out to me and we can work out the best solution for a replacement.

Question 3

Why am I missing items in my order? Where's the rest?!

Accepted Answer

If you order multiple items, sometimes I ship them out in separate packages (orders that include prints and bulky items like mugs or coasters will often be packaged separately). More often than not, these packages will arrive on different days for one reason or another. Just keep an eye out and the rest should arrive shortly!

Question 4

Why did my order come in an Amazon box?

Accepted Answer

I like to recycle, reduce and reuse! I will often save and reuse boxes that are in good condition. Many happen to come from Amazon, which is why you might receive your items in an Amazon box. Rest assured your order is not coming from Amazon ^___^ it's just my little way of trying to be more environmentally friendly.

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